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A number of our customers have complained about the Zoom client causing their computers to lose all sound support when attempting to connect to a call. This issue seems to be caused by an interaction between the Zoom client and some webcameras, and we have confirmed the issue on our own machine running Arcturus Linux while using a Logitech C920 camera. As the Zoom website supports a web client, we recommend uninstalling the Zoom software from your system if you experience this issue.

Normally, this web client can only be accessed after you click the "Download client" link on a Zoom meeting page, but there is a browser plugin that skips that process entirely.

The Zoom Redirector plugin for Firefox, Chrome, and Opera forces the web client to be used, bypassing the need for the client. We strongly recommend this plugin wherever Zoom calls may be used. The plugin homepage has links for supported browsers, and is available here:

We are aware the web client does not support all features (call encryption, for instance), but Firefox in particular does not have any known incompatibilities with webcameras, so it should provide more stable and reliable support for Zoom calls. We will update this page if new information becomes available.